All Terms and Conditions are applied to agreements made on www.elite-lenses.com website with written acceptance by ENLS ELITE NATURAL GLAMOUR LENSES®

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These conditions are formally accepted by the Purchaser at the time of purchase. With confirmation of the order, you declare as the Purchaser that you agree with these conditions. Any changes to the Terms and Conditions shall be considered valid only after written acceptance by www.elite-lenses.com.

 

PRICING

 

All the prices of the items on our website are in American Dollars Currency.

 

PAYMENTS

 

Payments can be made by PayPal. The Internet payment transactions are performed in Safe Mode, and are made through Payment Method provided by the website host.

Your personal information will be treated on Payment Method provided by the website host, and it will not be visible to us or to any third parties.

 If you have no credit card and your residence country is México, send us an e mail to: (elitelensesweb@gmail.com ) for payment options.

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SHIPPING

 

If a Purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, the Purchaser agrees to pay 15 Dollars to www.elite-lenses.com by Payment Method provided by the website Host, for reshipping and repacking.

Please Note:  for changes in the delivery address, you must send an email notifying us immediately after making the payment to the mail: elitelensesweb@gmail.com with the following information: Order number , Name , delivery address of the goods and any indication or special instructions. Only then these changes can be made.

 Our free shipping method utilizes Registered Mail, including the tracking number for your order.  Purchasers agree to track their own orders.

Expedite Shipping method utilizes either UPS or DHL 

We are not responsible for any shipping/ deliveries that may be affected by natural ocurrences, customs, or air and ground transportation strikes or delays.

Shipping fees are non-refundable under any circumstances.

 

PRODUCT AVAILABILITY AND EXPECTED DISPATCH TIMES

 

The estimated dispatch time for each product:  Please expect  7 days for Cosmetic contact Lenses ( Plano ), and prescription .We cannot offer any guarantee and the time indicated is approximate.

Dispatch days are Monday through Friday and do not include weekends and public holidays. Once your order has been shipped, you will receive a confirmation email which will include your tracking number as proof the consignment was sent.

It is necessary to wait a few days before tracking your order as all data must be uploaded by the Postal Service System.

Delivery times are approximate and not exact. Any delay does not constitute the rescission of the contract between www.elite-lenses.com and the Purchaser.

In case of insufficient data given by the Purchaser to process the order, we will not be responsible for delays in delivery. In case of delays on our part beyond the reasonable time, we will issue a refund to the Purchaser.

 

EXPECTED DELIVERY TIME

 

Delivery times will vary depending on your location. The average delivery time with Registered Mail is:

Mexico: 7 to 25 days .

United States / Canada: 25-45 days CORONAVIRUS (25 to 75 days)

Other Countries: 25-45 days CORONAVIRUS  ( 35 TO 75 days)

 

Please note that delivery time is approximate. We do not guarantee delivery times. www.elite-lenses.com takes no responsibility for delays caused by the quality of the postal service in each country.

All products are sent as Registered Mail and the Purchaser must sign personally to receive their own goods. No one else may sign on their behalf.

 

EXPEDITE SHIPPING

If a package that was due for delivery hasn’t yet arrived from Courier, check your package’s tracking status, If a Purchaser submits a wrong or insufficient delivery address, the Purchaser agrees to reach out to the courier to change the delivery address.

Please Note:  signatures are required

All issues related to Courier contact customer service: elitelensesweb@gmail.com

 

IMPORT DUTIES, SALES TAXES OR VALUE ADDED TAXES

 

Some countries may charge import and/or sales taxes on contact lenses when the lenses arrive at Customs in the destination country.

ENLS ELITE NATURAL GLAMOUR LENSES® does not have any control over this and it is the Purchaser’s responsibility to pay any applicable taxes as required at the time of delivery in your country.

 

 

RESPONSIBILITIES

 

Once the item has been sent and the Purchaser has received their tracking number,

The Purchaser agrees to take over full responsibility for delivery.

 

CLAIMS, RETURNS OR EXCHANGES

 

This right does apply if the goods are damaged or defective. We cannot replace the lens if you do not like the color or the parameters you have ordered are not suitable for your eyes. We recommend that you consult with your Eye Care Specialist before Ordering from our store. We can only accept returns if the lenses are found to be factory defective.

In the case that you receive factory defective lenses, we will exchange them free of charge. Defective contact lenses may only be exchanged for the exact same lens model, color and prescription.

Contact Lenses are Medical Devices, sales items are non-refundable.

 

IMPORTANT INFORMATION, PLEASE READ CAREFULLY:

 

YOU ARE REQUESTED TO INSPECT THE LENSES BEFORE OPEN THE BLISTER AND WEARING THEM.WE WILL ANALYSE THE CONTACT LENSES FOR A FACTORY DEFECT IN LABORATORY.

EACH LENS WILL BE CHECKED FOR SCRATCHES , TEARS AND PROTEIN DEPOSITS, IF THE LENS WAS USED

OR WORN,WE DON´T REPLACE THEM.

 

IN SUCH A CASE, YOU SHOULD PROCEED AS FOLLOWS:

 

* Contact us within 7 days from the receipt of your shipment by e mail elitelensesweb@gmail.com

 * Include the complete packaging of your shipment, (box and blister and leaflet).

 * In case blisters were opened, place the lenses in a lens case with contact lens solution and send back with the box and any unopened blisters.

 * Please note that any defective lenses must be returned before we can exchange them.

 Insured shipments damaged by the Carrier are not subject to refund. We recommend that you do not accept deliveries which are obviously damaged or incomplete.

For information about the shipping address for returns, please contact us to the following e mail: elitelenses1@gmail.com

The costs of returning the goods to us will be paid by the Purchaser. The purchaser agrees and accepts this policy.

damaged or incomplete items will not be accepted and will be returned to you as we got them, at your expense.

 

RESPONSIBILITY AND WARRANTIES

 

All items sold on www.elite-lenses.com are delivered in original packaging and in accordance with the information sent by the Purchaser.

We are not responsible for errors in the information made by the Purchaser at the time of order.

The responsibility of proper use of the lenses and following the instructions included in each product falls upon the Purchaser.

It is up to the Purchaser to follow proper maintenance, seek eye care and to regulate the tolerability of their own lenses. For this reason, we recommend a visit every 6 months to your Eye Care Specialist and that you follow the advice given in the instructions accompanying our product.

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Promo Code Terms and Conditions

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• Promo codes cannot be applied to previously placed orders.

• Promo codes that offer a percent off, cannot be combined with other percent off promo codes.

• Promo codes are not transferable or redeemable for cash or credit.

• Promo codes are not valid on Shipping Cost

• Certain products may be excluded from promo codes. See the specific details of the promo code for excluded products.

• To apply a promo code, you must enter it prior to completing the order. The offer code must be entered in to the Voucher Code field on the basket page and applied for the discount to be deducted from the order.​

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Elite Lenses® Restocking Fee Policy

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Buyer may not return any goods without Seller’s written consent. All returns are subject to a restocking fee/handling charge, which may change from time to time. A restocking fee of  $15 USD, of the Retail Value of any order, Buyers will get  full refund less the restocking fee.

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© Copyright ENLS ELITE NATURAL GLAMOUR LENSES, 2014. ALL RIGHTS RESERVED.